UK wide support - we will always go the extra mile
We are passionate about service and we never forget the simple business rule - customers pay wages.
UK wide support - we will always go the extra mile
 

Maine PLC - giving you total peace of mind

 

When choosing Maine you are placing your care in the hands of one of the UK's most experienced managed print service teams.

We are a national account support agent for Canon as well as HP service partners and we bring a specialist's understanding of print management to design, build and implement managed print solutions that are consistent with your strategic business objectives.

We deliver innovative, real world solutions to all your print management needs to help you cut costs, secure your documents and reduce your environmental footprint.

 
 

Support infrastructure

 
  • UK wide service cover with offices in Birmingham, Bristol, Leeds, London and Manchester.
  • Average of 10 years experience per engineer
  • All help desk staff are Microsoft MCP, MCSE, MCSA certified
  • All engineers are Canon, Uniflow, Safecom, eCopy, and INVU trained
  • UK based telephone help desk 7am - 7pm
  • 24 hour web support
  • Remote monitoring and e-maintenance
  • Dedicated account managers to provide a single point of contact
 
 

Service covers the following

 
  • Call centre operating 7am to 7pm our first line of support for end users no matter what the issue
  • Remote diagnostics & proactive e-maintenance monitoring allowing proactive issue management often resolving issues within 30 minutes.
  • Regular preventative maintenance
  • Proactive advice on print fleet utilisation and proactive issue management within the fleet.
  • Loan replacement equipment within 24 hours when required
 
 

What this means for you

 
  • Industry leading response times and first time fix rates
  • Average response times under 4 hours
  • 96% first fix rate and 98% uptime across your printer fleet
  • No call routing - a real person will always answer your call
  • A 'can do' attitude in doing everything can to serve our customers
  • Real people doing a real job, delivering real customer service